Shipping policy
Shipping Policy
Last updated: 7 October 2026
Where we ship
We ship to Spain, the other countries of the European Union, the United Kingdom and a selection of countries worldwide (including the United States, Canada, Australia, Switzerland, Norway and Japan). The countries available are shown at checkout. Orders are fulfilled and shipped from our logistics partner's warehouse outside the EU.
Processing time
Orders placed before 16:00 (CET) on a business day are prepared for dispatch the same day. Orders placed after that time, or on weekends and public holidays, are prepared the next business day. Once an order has been in preparation for more than 6 hours it can no longer be cancelled or modified.
Delivery time
Because items ship from outside the EU, delivery usually takes 6–11 business days after dispatch. These are estimates, not guarantees; customs checks or carrier delays can extend them.
Shipping costs
- Spain: €3.99. Free on orders of €60 or more.
- European Union: €5.99. Free on orders of €90 or more.
- Rest of the world: €9.99.
The shipping cost is always shown at checkout before you pay. The free shipping threshold is calculated on the value of your order after any discounts, and does not include shipping.
Taxes and customs
Prices and shipping include applicable taxes and import duties for deliveries to the EU and the UK. You will not be asked to pay additional customs fees on delivery.
Tracking
When your order ships you will receive an email with a tracking number. Tracking updates can take 2–5 days to appear after dispatch.
Multiple items
Items in the same order may ship in separate parcels and arrive on different days.
Wrong address
Please check your shipping address and phone number carefully. We cannot be responsible for orders delivered to an incorrect address or not delivered because of a wrong phone number provided by the customer.
Damaged, wrong or missing items; lost parcels
If your parcel arrives damaged, with a wrong item, colour or size, or with an item missing, write to us at myssyoficial@gmail.com within 14 days of delivery with your order number and clear photos. If tracking shows no movement for 30 days, contact us and we will open a claim. See also our Refund Policy.
Contact
Noir Nectar · myssyoficial@gmail.com