Refund policy

Last updated: 6 October 2026

14-day right to return

You may return any item within 14 days of receiving it, without giving a reason. Items must be unworn, unwashed and in the same condition as you received them, with their labels and packaging.

How to return an item

1. Email us at myssyoficial@gmail.com within 14 days of delivery, with your order number and the item(s) you want to return.
2. We will reply with the return instructions and the return address. Please do not send anything back before you receive them.
3. Ship the item with a tracked service and keep the proof of postage.

Return shipping costs

If you change your mind, the cost of returning the item is paid by you. If the item arrived wrong, damaged or defective, we cover the return costs (see below).

Refunds

We refund the price of the item, and the standard delivery cost if you return the whole order, within 14 days of receiving the item back (or proof that you have sent it). The refund is made to the original payment method. Any extra cost of a delivery option more expensive than our standard one is not refunded. If an item comes back worn, washed or damaged, we may reduce the refund by the loss in value.

In some cases we may also offer you a partial refund and let you keep the item. This is an option at our discretion and does not replace your right to return the item within 14 days.

Wrong, damaged or defective items

Contact us within 14 days of delivery at the email above with your order number and clear photos or a video of the problem. We will resend the correct item or refund you, at no cost to you, if:

• you received a wrong product, colour or size;
• an item is missing from your parcel;
• the item is damaged, broken or defective;
• the size differs from our size chart by more than 3 cm.

Lost parcels

If your tracking has shown no update for 30 days and the carrier confirms that the parcel is lost, we will resend your order or refund you.

Exchanges

We do not exchange items after they have shipped. If you need a different size or colour, return the item and place a new order.

Delivery problems

Please check that your address and phone number are correct. If a delivery fails because of an incorrect address or phone number, or because the parcel is refused or you cannot be reached, we may charge the additional shipping costs to send it again.

Your legal rights

This policy does not affect your statutory rights as a consumer, including the legal guarantee of conformity that applies to goods under EU and Spanish law.

Contact

Questions? Write to us at myssyoficial@gmail.com.